Before I returned to college I spent 13 years in customer service and believe me when I say Olympus customer support rocks I know of what I speak.
I had a problem arise last night with my Oly E-520 where every other photo I shot was black, as though I had left the lens cap on. I panicked. I take very good care of my Oly E-520. I baby it and nobody, with the exception of my photography instructor, puts a hand on my camera. It remains safe in a well padded camera bag, so when this happened I thought, "What did or didn't I do?"
So I printed out the information to send it in for repair. Then I decided to call and speak with a support rep at Olympus first. Hey if I set something wrong I would be wasting the repair department's time and I'd look pretty foolish!
I don't know about you reading this blog, but I've had some pretty nasty customer service experiences. Most recently with Sprint. My contract is up next week and then bye, bye Sprint, hello Verizon, but I digress. I hate calling for customer support because most of the reps act as though it's an inconvenience to even take my call. "Sorry did I interrupt your nail painting or that chat you were having with your co worker about the hot date you went or are going on?" To damn bad. My purchase of your product or service helps pay your salary so treat me with the same respect you would like to be treated or I can easily take my business elsewhere." I don't actually say that, but it goes through my head as I'm being treated as though I ruined someones day because I need support for a product you are supposed to cheerfully provide. Sorry I had to get that off my chest. I bet many of you understand.
Well shame on me. I expected the same from Olympus and was I ever wrong! The support tech was wonderful, knowledgeable and simply amazing! We were on the phone for nearly an hour trying to figure out what was going on with my camera. I actually turned it on and we went over several reasons the black photos could be occurring by playing with settings. They determined my lens could be going bad, since the photos Michael asked me to take with my 40-150mm lens did not produce any black images. but there is a firm ware update for the lens, yes the lens, which I intend to download. if that doesn't work the lens goes back for repair or replacement. That simple and Michael, my tech support rep treated me with respect and made me feel as though I was the only customer Olympus had. He also found out about trading up for another camera. I was so blown away by the end of the call I said, "please send me a link to a survey or an email where I can tell your supervisor how awesome you and Olympus in general are! It was in the email he sent and I took the survey and just raved about the company, their support and said thanks.
I'm an Olympus customer for life. They rock period and they make damn great cameras & lenses as too. Please check out Olympus and their fantastic products and support at:
They not only make great cameras, binoculars, voice recorders and work with the medical community as well.
So my weekend started out great and hopefully will end that way!
7 years ago